PENGARUH PELATIHAN, MOTIVASI, DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN BANK BPR JATIM BANK UMKM JAWA TIMUR CABANG UTAMA SURABAYA

Abstract

This research aimed to analyze the effect of training, motivation, and work environment on the employees’ performance at BPR Bank Jatim, UMKM Bank East Java Main Branch Surabaya.The research was descriptive-quantitative. Moreover, the population was employees who worked at BPR Bank Jatim, UMKM Bank East Java Main Branch Surabaya. The data collection technique used non-probability sampling with a saturated sampling technique. In line with that, 65 respondents were taken as samples. Furthermore, the instrument in the data collection technique was a questionnaire. The data analysis technique used multiple linear regression with SPSS (Statistical Product and Service Solution). Additionally, the instrument test used a normality test, multicollinearity test, heteroscedasticity test, and proper model test (f-test), multiple determination coefficient, and hypothesis test (t-test).The result showed that training had a positive and insignificant effect on the employees’ performance at BPR Bank Jatim, UMKM Bank East Java Main Branch Surabaya. Likewise, motivation had a positive and significant effect on the employees’ performance at BPR Bank Jatim, UMKM Bank East Java Main Branch Surabaya. Similarly, the work environment had a positive and significant effect on the employees’ performance at BPR Bank Jatim, UMKM Bank East Java Main Branch Surabaya.