PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DAN BURNOUT TERHADAP KINERJA KARYAWAN DINAS PEKERJAAN UMUM BINA MARGA PROVINSI JAWA TIMUR

Abstract

This research aimed to determine the effect of Organizational Citizenship Behavior and Burnout on employees’ performance in the Public Works office in Bina Marga, East Java province. Moreover, the research was quantitative. The data collection technique used proportional random sampling. In line with that, there were 59 respondents as the sample. Furthermore, the data analysis technique used multiple linear regression. The result showed that organizational citizenship behavior could affect employees’ performance positively and significantly. It indicated that organizational citizenship behavior and employees’ performance had one way in the Public Works office in Bina Marga, East Java province. In other words, the higher the organizational citizenship behavior was, the higher the employees’ performance would be. On the other hand, burnout was able to affect employees’ performance negatively and insignificantly. This indicated employees were able to overcome burnout properly so that it did not affect the employees’ performance in the Public Works office in Bina Marga, East Java province.