PENGARUH KEPUASAN KERJA, MOTIVASI KERJA DAN BEBAN KERJA TERHADAP KINERJA KARYAWAN PADA PT BANK TABUNGAN PENSIUNAN NASIONAL TBK (BTPN) KCP TERATAI SURABAYA

Abstract

Human Resources (HR) is the most important and influential thing in the development, and the success of a company to achieve the company's goals, because the growth of a company or organization is not only determined in terms of managing finances or marketing products but also determined from how to manage human resources itself in order to become a qualified human resources. The research was aimed to find out the effect of work satisfaction, motivation, and work burden at BTPN Bank Branch Teratai Surabaya. This research used quantitative with causal-comparative resarch. Furthermore, the population of this research used all the employees at BTPN Bank Teratai Branch Surabaya as many as 65 employees from 100 of total employees. On the other hand, the sample collection technique of this reseach used multiple regression analysis with SPSS (Statistical Product and Service Solutions) Program 25.0 version.This research showed that work satisfaction had an insignificant effect on the employees performance at BTPN Bank Branch Teratai Surabaya. While, motivation has a significant effect on the employees performance at BTPN Bank Branch Teratai Surabaya. In addition, work burden had an insignificant effect on the employees performance at BTPN Branch Teratai Surabaya.
Keywords: work satisfaction, work motivation, work burden, employees performance