PENGARUH SELF EFFICACY DAN PROFESIONALISME KERJA TERHADAP KINERJA KARYAWAN, DIMEDIASI MOTIVASI KERJA PADA PT PEGADAIAN CABANG WONOKROMO KOTA SURABAYA

Abstract

Organizations will always improve their employees’ performance, due to achieving the expected objectives. Therefore, this research aimed to analyze and examine the effect of Self-Efficacy and Work Professionalism on employees’performance, with work motivation as an intervening variable at PT. Pegadaian, branch of Wonokromo, Surabaya. The research was causal-comparative with a quantitative approach. Moreover, the population was employees at PT. Pegadaian, branch of Wonokromo, Surabaya. The data collection technique used saturated sampling, in which all the members of the population were taken as samples. In line with that, there were 50 respondents as the sample. Furthermore, the instrument in the data collection technique was a questionnaire. The data analysis technique used PLS (Partial Least Square) with SmartPLS 4.0. The result showed that Self-Efficacy had a positive and significant effect on employees; performance. Likewise, Work Professionalism had a significantly positive effect on employees’performance. Additionally, work motivation had a positive effect on employees’ performance. While Self-Efficacy with work motivation as the intervening variable had a negative and insignificant effect on employees’ performance. In addition, Work Professionalism with work motivation as the intervening variable had a significantly positive effect on employees’performance.