PENGARUH KUALITAS PELAYANAN PUSKESMAS TEHADAP KEPUASAN PASIEN (Studi Kasus Puskesmas Kecamatan Tarik Kabupaten Sidoarjo)

Abstract

This research aims to determine the effect of service quality on patient satisfaction at the Tarik District Health Center, Sidoarjo Regency. This type of research is categorized as a descriptive analysis research using a quantitative approach. The population of patients who use health services at the Tarik District Health Center, Sidoarjo Regency. The number of samples calculated using the lameshow formula was obtained as many as 100 respondents. The sampling technique uses accidental sampling, namely sampling based on anyone who meets the researcher at a predetermined place. Data collection is used through the distribution of questionnaires. The data analysis technique was performed using multiple linear regression. The dependent variable used in this study is patient satisfaction, while the independent variables are Tangible, Reliability, Empathy, Responsiveness, and Assurance. The results showed that the Tangible variable, the Reliability variable, the Emphaty variable, the Responsiveness variable, and the Assurance variable both had a significant effect on Patient satisfaction at the Tarik District Health Center, Sidoarjo Regency according to the hypothesis test obtained through the SPSS (Statistical Product and Service Solution) application version 2.5.