PENGARUH AKUNTABILITAS, TRANSPARANSI DAN PARTISIPASI PUBLIK TERHADAP KINERJA PELAYANAN PUBLIK

Abstract

The research aimed to find out the effect of accountability, transparency, and publik participation on the public service performance, especially at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Surabaya. The research was quantitative. The data were primary. Moreover, the data collection technique used convenience sampling, in which the sample was taken based on the researcher’s needs. The instrument in the data collection technique was a questionmaire. The questionmaires were distributed to 100 respondents who were the users of the Investment and One-Stop Integrated Service Office (DPMPTSP) of Surabaya service; as the sample. Futhermore, the data analysis technique used Partial Least Square (PLS) with SmartPLS 3.0. The result showed that accountability had a significantly positive effect on public service performance. Likewise, transparency had a significantly positive effect on public serive performance. On the other hand, public participation hasn’t effect on public service performance at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Surabaya.