PENGARUH PENERAPAN GOOD GOVERNANCE DAN KUALITAS PELAYANAN PUBLIK TERHADAP KINERJA INSTANSI PEMERINTAH KOTA SURABAYA

Abstract

The city of Surabaya in realizing service quality to achieve excellent public services, one of the indicators of development targets is increasing innovation and the quality of public services. The Surabaya government in 2020 seeks to optimize various public services in the City of Heroes, the Surabaya City Government (Pemkot) urges the public to take advantage of online-based services. In addition to saving costs and travel time from home to the management location, this step can also minimize direct contact or contact to prevent the spread of COVID-19. The purpose of this study was to examine the effect of establishing good governance and the quality of public services on the performance of government agencies. Data analysis used multiple linear regression technique. The results show that the implementation of good governance has a positive effect on government agencies, and the quality of public services has a positive effect on the performance of government agencies.