PENGARUH TOTAL QUALITY MANAGEMENT, SISTEM PENHARGAAN DAN KOMITMEN ORGANISASI TERHADAP KINERJA MANAJERIAL

Abstract

This research is meant to examine the influence of Total Quality Management (TQM), appreciation system and
organization committment to the managerial performance. The research samples are 35 senior managers and
staffs at PT STAR Taman Remaja Surabaya. The sample collection has been done by using purposive sampling
method. The data collection technique has been carried out by using primary data which has been gathered by
issuing questionnaires to the respondents. The method in this research is quantitative whereas the analysis
technique has been done by using multiple linear regressions analysis. The result of the research shows that the
coefficient determination value is 66.3% and each of variable i.e. Total Quality Management (TQM), the
appreciation system and the organization committment give significant influence to the managerial
performance. Meanwhile, 33.7% of the disclosure of firm value can be explained by other variables which are not
included in the research model. It has been obtained from the result of model feasibility test that the model is
feasible to be used for further research. the result of hypothesis test shows that the influence of variables i.e. Total
Quality Management (TQM), the appreciation system and the organization committment give significant and
positive influence to the managerial performance.
Keywords: Total Quality Management (TQM), appreciation, comitment, managerial performance.