IMPLEMENTASI GOOD GOVERNANCE DAN KINERJA PEGAWAI DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA MASA PANDEMI COVID-19

Abstract

This research aimed to find out the implementation of Good Governance and employees’ performance in improving public service quality in the pandemic of Covid-19, and the factors that affected the implementation. Good Governance implementation could be seen in implementation namely participation, law rules, transparency, responsiveness, consensus orientation, justice, effectivity and efficiency, accountability, also strategic vision. While employees’ performance could be seen in productivity, service quality, responsiveness, responsibility, and accountability of public sector performance. The research was qualitative. Moreover, the instrument in the data collection technique used interviews, observation, and documentation. The research result concluded that the application of the principles of good governance had well-implemented, despite the implementation of participation and strategic vision was still needed to be improved. Furthermore, the burden in the implementation of the principle of Good Governance and employees’ performance was a lack of public participation in events of the local government of Kecamatan Candi. It happened as there was social distancing, implementation of SIPRAJA and PLAVON application that was rather complicated and confused the public, also the data input or document on the application was always an error, lack of KTP forms, and lack of networking that distract the service process.