IMPLEMENTASI LAYANAN E-HEALTH DALAM MENINGKATKAN KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS KETABANG SURABAYA

Abstract

The patient’s satistfaction is the result of the distrinction between the expectation and characteristic which is experienced by the patients from the service. A satisfaction service and qualification are to create patients loyalty for the customers, moreover, it will increase the brand image of puskesmas. In order to improve the quality of healty service, the local goverment of the city of surabaya provides e-health, as the solution to erases the manual queue numbers in order to improve the quality of health service. The research subhject used puskesmas ketabang city of surabaya. Meanwhile, the research object of this study was the implementation of the E-health service system to increase the quality of health service at puskesmas ketabang city of surabaya. This research was descriptive and qualitative. Futhermore, the data of this research were interviews, observation,documentation and questionnaires. The research used an accidental sampling technique, it obtained 100 samples. Besides, the result of thisresearch showed that the average percetange of satisfaction and included the interval class of 81-100% with the agreed category, which meant that the satisfaction of the e-health service system at puskesmas ketabang city of surabaya was mostly satisfied.
Keywords: innovation, e-health, quality of health service