PENGARUH PENERAPAN GOOD GOVERNANCE DAN PENGENDALIAN INTERNAL TERHADAP KINERJA ORGANISASI PUBLIK DENGAN KOMITMEN ORGANISASI SEBAGAI PEMODERASI (Studi Pada Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya)

Abstract

Indonesia has its reformation in Good Governance. It reflects on the decentralisasion system which build on the autonomous in each area. While, with the decentralisasion system, it proposed suitable public service based on the society needs. This research aimed to find out the effect of good governance implementation, internal controlling, and organization commitment as moderated variable on the public organization performance. The population was all civil servants in the Population and Civil Regestration Agency, Surabaya. In line with, there were 52 employees as the respondents. While, the instrument used questionnaire with Likert 1 to 5 scale. Moreover, the data analysis technique used simple and moderated regression analysis (MRA). From the simple regression analysis, it concluded the implementation of Good Governance and internal controlling had significant effect on the public organization performance. Furthermore, the analysis result of MRA concluded organization commitment had strengthen the effect of good governance implementation on the public organization performance. In addition, the organization commitment had strengthen the effect of internal controlling on the public organization performance.
Keywords: Good Governance, Internal Controlling, Organization Commitment, Public Organization Performance.