PENGUKURAN KINERJA RUMAH SAKIT ISLAM JEMURSARI SURABAYA BERDASARKAN PERMENPAN NO. 1 TAHUN 2015

Abstract

The purpose of this research is to find out the achievement of the service performance of health Social Security
Provider (BPJS) on Islam Hospital Jemursari Surabaya which is located on Jalan Jemursari No. 51-57 Surabaya.
The research is a qualitative approach, and the data analysis technique has been done by using using qualitative
descriptive. Based on the result of the analysis and the discussion it can be concluded that: the service standast of
Social Seurity Provider (BPJS) center of Islam Hospital Jemursari Surabaya has been running effectively and
efficient because it has already in accordance with the standart operational procedure (SOP). In order to support
the health service of Social Security Provider (BPJS) center of Islam Hospital Jemursari Surabaya has made the
service charter which refers to the Law No. 25 of 2009 also the Law No. 14 of 2008. The result of public
satisfaction survey show that the level of public satisfaction to the health service which has been provided by
Social Security Provider (BPJS) center in Islam Hospital Jemursari Surabaya is already perceived to be good bu
the public. The Handling of Complaint of Social Security Provider (BPJS) Center of Islam Hospital Jemursari
Surabaya, participants may contact the Hotline service on 500400. The service information system on Social
Security Provider (BPJS) Center of Hospital Jemursari Surabaya has already been running well, the performace
of Islam Hospital Jemursari Surabaya on Social Security Provider (BPJS) Health Center in implementing its
service can be said in accordance with the Performance Measurement Incicators of Public Service Unit based on
the Regulation of Minister of Information No. 1 of 2015,
keywords: performance, hospitals, BPJS.