IMPLEMENTASI BALANCED SCORECARD DALAM PENGUKURAN KINERJA MANAJEMEN RUMAH SAKIT

Abstract

This research is meant to find out and to evaluate the management performance of Dr. R Sosodoro
Djatikoesoemo Bojonegoro Local General Hospital by using the concept of Balanced Scorecard. This research is
conducted by using qualitative method and the data analysis technique has been done by using qualitative
descriptive analysis techniques i.e. collecting, processing, and data presenting. The result of this research shows
that the measurement of the management performance of the hospital is inefficient in achieving the efficiency of
expenditure because it does not balance with the level of income growth every years. It has been found from the
level of patients satisfaction, it can be said it is already well, it has been proven by the result quality IKM and the
result of questionnaires. Furthermore, it states good in the process of innovation and its operating. There are also
many training which are given to the medical and non-medical personnel in the learning process and there are
many facilities which give benefit in order to increase the infrastructure of the hospital. It has been found from
the explanation above that Balanced Scorecard is considered to be good to become the standards in the
measurement of the management performance of the hospital.
Keywords: Balanced Scorecard, Performance Measurement, Strategy