PENGARUH AKUNTABILITAS, EFEKTIFITAS KERJA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PUBLIK DIMODERASI TRANSPARANSI

Abstract

effectiveness on public satisfaction, (3) service quality on public satisfaction, (4) accountability on public satisfaction which was moderated by transparency, (5) work effectiveness on public satisfaction which was moderated by transparency, and (6) service quality on public satisfaction which was moderated by transparency. The research was quantitative. Moreover, the samples were villagers of Banjarbedo village consisting of 110 respondents. The respondents were a minimum of 17 years old and had done administration service activities. Furthermore, the instrument in the data collection technique was a questionnaire. The questionnaires were distributed through Goggle-Form. The data analysis technique used SPSS. The result showed that (1) accountability had a positive effect on public satisfaction, (2) work effectiveness had a positive effect on public satisfaction, (3) service quality had a positive effect on public satisfaction, (4) transparency could not moderate the effect of accountability on public satisfaction, (5) transparency could not moderate the effect of work effectiveness on public satisfaction, and (6) transparency could not moderate the effect of service quality on public satisfaction.