IMPLEMENTASI E-GOVERNMENT PADA PELAYANAN E-SAMSAT DALAM MENCIPTAKAN GOOD GOVERNANCE PADA KANTOR SAMSAT SURABAYA TIMUR

Abstract

Taxes are an important role in the life of the state and an obligation for every Indonesian citizen which aims at national development and the country's economic growth to improve the people's welfare. Motor vehicle taxes (PKB) is one of the main regional income in tax payments obtained by the regional revenue agency is paid by the taxpayer every year. Furthermore, the E-Samsat service can make it easier for taxpayers to make tax payments without coming and queueing at the Samsat office. This research aimed to examine whether the implementation of E-Government on the E-Samsat East Java East Surabaya. Moreover, the sample collection technique used purposive sampling, with a taxpayer who has fulfilled the criteria. Moreover, the research sample used 100 respondents. This research was qualitative with the descriptive statistic approach. Meanwhile, the research data analysis technique with descriptive statistics. The research result concluded that the implementation of E-Samsat East Java province and the Good Governance provided stated it was a success in its implementation. The research result concluded that the implementation of E-Samsat gave advantages for the taxpayer in conducting the motor vehicle (PKB) taxes payment therefore a good government (Good Governance) was able to be created through these services.