MODEL PENGUKURAN KINERJA PADA PERUSAHAAN DAERAH AIR MINUM SURYA SEMBADA KOTA SURABAYA

Ely  Uzlifatil Jannah; Ikhsan  Budi Riharjo

Ely Uzlifatil Jannah
Ikhsan Budi Riharjo

Keywords: Financial Performance, Customer Perspective, Internal Business Process Perspective, Growth, Learning Perspective

Abstract

This research is meant to examine the description of the model of performance measurement at PDAM Surya
Sembada Kota Surabaya. The documentation and interview are used as the data collection technique, meanwhile
the descriptive qualitative method is used as the data analysis technique.The results of the analysis and the
discussions show that: the financial perspective has obtained good company’s performance; the customer
perspective, the implementation of vision and mission which are related to the enhancement of customer
satisfaction has improved.The measurement of the internal business process perspective shows an improved
performance. Meanwhile, the growth and learning perspective of growth and learning well performance.Even
though, the performance of the company which is based on four perspective show well performance, the
development of relevant performance measurement model is required. It is in line with the dynamic of business
environment in the future.
Keywords: Financial Performance, Customer Perspective, Internal Business Process Perspective, Growth
and Learning Perspective.