AUDIT MANAJEMEN SEBAGAI ALAT UNTUK MENILAI EFISIENSI DAN EFEKTIVITAS PENJUALAN JASA

Abstract

The purposes which are going to be achieved by this research are: (1) to assess the implementation of
management audit as an effort to improve the efficiency and the effectiveness in conducting some
improvements on the management activity of CV Royal Makmur Sentosa Surabaya. (2) To analyze, to
find out and to comprehend the human resources audit in improving the efficiency and the
effectiveness level on the services of CV Royal Makmur Sentosa Surabaya. It can be concluded from
the result of the research that the services in CV Royal Makmur Sentosa Surabaya has run well, yet
the information of the procedure of the recruitment of the employees should be widened and the
company should cooperate with potential institutions in providing workforces. The employees
assessment system should not be considered from the disciplinary of the attendance only but
performance assessment card should be added and provide routine monitoring on the employees of
their service activities so the employees can perform maximally in providing services in the company.
Keywords: Management Audit, Service, Effectiveness and Efficiency.