IMPLEMENTASI GOOD GOVERNANCE DAN SINGLE WINDOW DALAM MENINGKATKAN KINERJA ORGANISASI UPTSA SIOLA

Abstract

This research aimed to find out the implementation of good government governance and single window e-government principles in improving the performance of public service organization and the effect of implementation of Siola One-Stop Integrated Service Unit, Surabaya. While, those principles were participation, rule of law, transparency, responsiveness, consensus oriented, fairness, effectiveness and efficiency, accountability and strategic vision. The research was descriptive-qualitative. Moreover, the informants were consist of Secretariat Staff, Service Staff and Information Staff as well as people who had experience in licensing, furthermore, the instruments in data collection techniques started from data reduction, data presentation and ended by drawing conclusion. The research result showed Siola One-Stop Integrated Service Unit, Surabaya had well-implemented on nine principles according to United Nations Development Program (UNDP) due to announcement of services and facilities which were provided. Besides, the implementation of single window e-government had proceeded in accordance with support of socialization, capacity which connected between regional organization and values that had important role in improving the performance of public service organization. However, there were people who still continued to choose face to face service. In brief, the number of increasing files which could be resolved quickly; was the effect of well-implementation.
Keywords: good government governance, single window, organization’s performance.